Preview Questions Relationship Manager | Role Specific Skill

Question 1: In the context of retirement planning, what is the primary advantage of a Roth IRA over a Traditional IRA?

Which action should you take?

Choose only one option

Roth IRAs require higher minimum distributions than Traditional IRAs

Roth IRA withdrawals are tax-free in retirement

Roth IRA contributions are tax-deferred

Roth IRA contributions are tax-deductible

Question 2: Which of the following is a crucial element of maintaining strong client relationships in the BFSI sector?

Which action should you take?

Choose only one option

Consistent communication through personalized, proactive engagement

Offering the same service model for all clients

Providing generic product recommendations based on market trends

Relying solely on digital communication channels

Question 3: How would you measure the impact of your relationship management strategy on the overall business performance in the BFSI sector?

Which action should you take?

Choose only one option

Focus only on revenue generation from individual clients

Ignore performance metrics and focus on day-to-day client servicing

Track client retention, portfolio growth, and cross-sell ratios

Only measure the number of new clients acquired

Question 4: How would you handle a difficult client who is unhappy with a product in the BFSI sector, ensuring both their retention and the company's reputation?

Which action should you take?

Choose only one option

Offer a generic solution without understanding their needs

Ignore their complaints and focus on upselling other products

Suggest they move to a competitor

Listen actively, understand their concerns, provide a tailored solution, and communicate regularly

Question 5: In a negotiation where the client is seeking more favorable terms, how do you balance their needs with company policy?

Which action should you take?

Choose only one option

Focus on finding mutually beneficial terms that align with company guidelines

Rely on management to make concessions and resolve the issue

Avoid the negotiation by redirecting the conversation to other topics

Offer the client a fixed, unchangeable offer

Question 6: What is the best approach when a client asks for concessions that would undermine the profitability of the deal?

Which action should you take?

Choose only one option

Offer a mutually beneficial alternative that addresses the client's needs

Agree to the concessions and absorb the cost to maintain the deal

Delay the negotiation and offer no immediate response

Refuse the request without explanation