Preview Questions After-Sales Support Specialist | Role Specific Skill

Question 1: What key documentation should be included in the processing of a warranty claim?

Which action should you take?

Choose only one option

The warranty agreement, a description of the failure, proof of purchase, and the return shipment details

Only the product failure description

The return address and an invoice for the product

The product failure and a general note on customer satisfaction

Question 2: What is the recommended approach when handling chemical spills in the after-sales phase of a petrochemical plant?

Which action should you take?

Choose only one option

Isolating the spill area, containing the spill, and neutralizing the chemicals

Removing all workers from the affected area without addressing the spill

Only notifying safety teams while allowing time for spill containment

Ignoring the spill and allowing natural evaporation to handle the situation

Question 3: How do you manage warranty claims for products that are no longer in production or supported?

Which action should you take?

Choose only one option

Replace the item with an older version

Approve the claim using equivalent replacement parts

Offer a refund for the full amount

Reject the claim and suggest the client purchase a newer product

Question 4: How should an After-Sales Support Specialist tailor their communication style for a client with a high level of technical expertise in the chemical industry?

Which action should you take?

Choose only one option

Stick to general terms and avoid going into technical details

Focus on customer service without providing detailed information

Use detailed technical language and avoid oversimplification

Assume they have little knowledge of the products and keep the language simple

Question 5: In a chemical plant, what is the first step to address a failure in a pressure control loop in a distillation column?

Which action should you take?

Choose only one option

Check for blockages or leaks in the pressure sensors

Replace the pressure transducer immediately

Increase the operating pressure

Reset the controller to factory settings

Question 6: In troubleshooting after-sales issues with chemical equipment, why is documentation review important?

Which action should you take?

Choose only one option

It is used primarily for reporting to regulatory authorities

It only provides historical data that does not affect current operations

It helps understand past maintenance and modifications to identify potential recurring issues

It is unnecessary as verbal communication with operators is sufficient